DERMA MEDICAL LTD
Terms and Conditions of Booking and Training Services
Effective Date: 31/July/2026

These Terms and Conditions govern all bookings for courses, training programmes, online learning, qualifications and other educational services provided by Derma Medical Limited (“Derma Medical”, “we”, “us” or “our”).

Please read these Terms carefully before booking any course or purchasing any training programme. By placing a booking, making payment or attending any training delivered by Derma Medical, you agree to be bound by these Terms.

Nothing in these Terms affects any statutory rights that cannot legally be excluded under the laws of England and Wales.

1. Definitions

For the purposes of these Terms:

Booking
means any reservation made for a course, qualification, workshop, event or online learning programme offered by Derma Medical.

Course
means any classroom-based, online, hybrid or clinical training programme delivered by Derma Medical.

Delegate
means the individual attending or purchasing a Course.

DermaHub
means Derma Medical’s online learning platform.

Level 7 Programme
means any Ofqual-regulated or university-accredited qualification delivered by Derma Medical.

Training Materials
include manuals, presentations, videos, online modules, handbooks, assessments, downloadable documents and any other educational content provided by Derma Medical.

Website
means www.dermamedical.co.uk.

2. About Derma Medical

Derma Medical Limited is a provider of postgraduate medical aesthetics education.

We provide practical and theoretical training in aesthetic medicine together with online learning, qualifications and continuing professional development programmes.

Our registered office and company registration details are published on our Website.

3. Acceptance of these Terms

These Terms apply to every booking made directly with Derma Medical, whether through:

• our Website;
• telephone;
• email;
• in person;
• third-party finance providers;
• authorised booking partners.

By booking a Course, you confirm that:

• you have read and accepted these Terms;
• you satisfy any eligibility requirements applicable to the Course;
• all information supplied during booking is accurate and complete;
• you agree to comply with Derma Medical policies during your training.

These Terms form the entire agreement between you and Derma Medical unless otherwise agreed in writing.

4. Eligibility to Attend Training

Certain Courses are available only to appropriately qualified healthcare professionals or other eligible individuals.

It is your responsibility to ensure that:

• you meet the published entry requirements;
• any professional registration or licence you hold remains valid throughout your training;
• you are legally entitled to undertake aesthetic procedures within your own jurisdiction.

Derma Medical reserves the right to request documentary evidence of eligibility before confirming a booking or allowing attendance.

Where eligibility requirements are not met, we may refuse admission or cancel the booking. Where cancellation results from inaccurate information supplied by the Delegate, cancellation charges may apply.

Completion of any Course does not:

• confer a licence to practise;
• guarantee competence;
• guarantee employment;
• replace any professional regulatory requirements;
• remove the Delegate’s personal responsibility to practise safely and within their professional scope of practice.

Delegates remain fully responsible for ensuring compliance with all applicable professional, regulatory and legal requirements in the jurisdiction in which they practise.

5. Booking and Payment

A booking is confirmed only when:

• payment of the required deposit or Course fee has been received; and
• Derma Medical issues written confirmation.

Course places are allocated on a first-come, first-served basis.

Prices published on our Website are subject to change at any time prior to booking.

Unless otherwise stated, all prices include VAT where applicable.

Any promotional offers, discounts or promotional codes:

• cannot be exchanged for cash;
• cannot be used retrospectively;
• cannot usually be combined with other promotions unless expressly stated.

We reserve the right to withdraw promotional offers at any time.

6. Deposits and Payment Plans

Where a deposit is required, the amount payable will be stated during the booking process.

Payment of a deposit secures your place on the Course.

Where the remaining balance is due before the Course commencement date, full payment must be received by the stated deadline.

Failure to pay outstanding balances may result in:

• cancellation of the booking;
• refusal of entry to the Course;
• withholding of certificates;
• suspension of access to DermaHub;
• suspension from future bookings until outstanding sums are paid.

Where payment is made through a third-party finance provider (including Klarna or any equivalent provider), your finance agreement remains separate from your agreement with Derma Medical.

Delegates remain responsible for complying with the terms of any finance agreement entered into with a third-party lender.

Failure to meet obligations under a finance agreement may affect your access to Derma Medical services where permitted by law.

Late payments may incur reasonable administrative charges and interest where permitted under applicable legislation.

7. Consumer Cancellation Rights

Where a Delegate books a Course as a consumer through our Website, by telephone or by any other distance means, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply.

Where applicable, consumers may have the right to cancel their booking within fourteen (14) calendar days of entering into the contract (“Cooling-Off Period”).

However, where:

• the Course begins within the Cooling-Off Period at the Delegate’s express request;
• online learning content has been accessed;
• digital content has been downloaded or streamed;
• training materials have been issued; or
• the Delegate has expressly agreed that the services should begin before the Cooling-Off Period expires,

the right to cancel or receive a full refund may be lost or reduced in accordance with applicable consumer legislation.

Nothing in these Terms affects any statutory rights available under UK consumer law.

8. Cancellation by the Delegate

Delegates may cancel their booking at any time by notifying Derma Medical in writing.

Cancellation takes effect on the date written notice is received.

Because Course places are limited and significant costs are incurred in reserving trainers, venues, equipment, patient models and administrative resources, the following cancellation charges apply as a genuine estimate of the losses likely to be incurred by Derma Medical.

More than 8 weeks before the Course

Where written notice is received more than eight (8) weeks before the scheduled Course date:

• the booking may be cancelled;
• any balance paid above the non-refundable deposit will be refunded;
• the deposit remains non-refundable.

Between 4 and 8 weeks before the Course

Where cancellation is received between four (4) and eight (8) weeks before the Course:

• fifty per cent (50%) of the total Course fee shall remain payable.

Less than 4 weeks before the Course

Where cancellation is received less than four (4) weeks before the Course:

• one hundred per cent (100%) of the Course fee remains payable.

This reflects the fact that Course places are unlikely to be resold at short notice and significant operational costs have already been incurred.

Failure to attend a Course without prior written notice (“no-show”) shall be treated as a cancellation made less than four weeks before the Course.

9. Transfers, Rescheduling and Courses Placed on Hold

• pay any reasonable difference in Course fees;
• complete updated prerequisite learning;
• transfer to an equivalent replacement Course;
• or comply with any new regulatory, awarding-body or eligibility requirements applicable at the time of rebooking.

Nothing in this section affects a Delegate’s statutory rights or any separate rights arising where Derma Medical itself has cancelled or materially failed to provide the Course.

10. Cancellation or Changes by Derma Medical

Whilst every effort is made to deliver Courses as advertised, Derma Medical reserves the right to:

• change Course dates;
• substitute trainers;
• amend venues;
• alter Course content where reasonably necessary;
• change Course timings;
• postpone Courses;
• cancel Courses.

This may occur due to:

• trainer illness;
• insufficient delegate numbers;
• patient model availability;
• venue issues;
• equipment failure;
• public health concerns;
• severe weather;
• government restrictions;
• circumstances beyond our reasonable control.

Where Derma Medical cancels a Course, Delegates may choose either:

• transfer to a future Course date; or
• receive a refund of any Course fees paid.

Derma Medical shall not be responsible for reimbursing:

• travel costs;
• accommodation;
• loss of earnings;
• childcare;
• visa costs;
• other indirect expenses.

Delegates are therefore advised not to make non-refundable travel or accommodation arrangements until reasonably close to the Course date.

11. Attendance

Delegates are expected to arrive promptly.

Late arrival may result in refusal of entry where attendance would:

• disrupt teaching;
• compromise patient safety;
• prevent completion of learning outcomes.

No refund shall be payable where entry is refused due to late arrival.

Delegates must attend all required sessions in order to complete the Course.

Derma Medical reserves the right to record attendance for regulatory and quality assurance purposes.

12. Delegate Conduct

Derma Medical is committed to providing a professional, respectful and safe learning environment.

Delegates must:

• behave professionally at all times;
• treat fellow delegates, patients, models, trainers and staff with dignity and respect;
• comply with all health and safety requirements;
• follow clinical instructions;
• wear appropriate professional attire where required;
• maintain appropriate standards of hygiene.

The following may result in immediate removal from a Course without refund:

• abusive behaviour;
• threatening conduct;
• discrimination or harassment;
• intoxication through alcohol or drugs;
• unsafe clinical practice;
• deliberate damage to equipment;
• unauthorised recording of patients;
• repeated disruption of teaching.

Removal from a Course shall not affect Derma Medical’s right to recover any outstanding fees.

13. Clinical Training and Patient Safety

Patient safety is the overriding priority during all practical training.

Delegates must follow all instructions given by trainers and supervising clinicians.

Trainers may intervene at any stage during practical procedures where, in their professional opinion:

• patient safety may be compromised;
• the Delegate requires further supervision;
• continuation would present an unacceptable clinical risk.

Derma Medical reserves the right to prevent a Delegate from undertaking practical procedures where a trainer reasonably considers that doing so would place a patient, model or Delegate at risk.

Completion of a Course does not certify that a Delegate is competent to practise independently.

Delegates remain professionally responsible for ensuring they only undertake procedures within their level of competence, training, insurance cover and professional scope of practice.

14. Live Patient Models

Many Courses include supervised practical training using live patient models.

All treatments undertaken during training are carried out under the supervision of suitably qualified trainers.

Whilst every effort is made to provide practical training opportunities for each Delegate, Derma Medical cannot guarantee that every Delegate will perform every procedure demonstrated during a Course.

Patient safety and clinical appropriateness shall always take priority over training opportunities.

Derma Medical reserves the right to amend practical training schedules where necessary due to:

• patient suitability;
• medical contraindications;
• patient withdrawal;
• adverse reactions;
• clinical judgement;
• health and safety considerations.

Delegates must maintain patient confidentiality at all times.

No Delegate may disclose, photograph, record or share any information that could identify a patient or model unless expressly authorised in writing by Derma Medical and the individual concerned.

Any breach of patient confidentiality may result in immediate removal from the Course and may be reported to the Delegate’s professional regulator where appropriate.

15. Certificates and Successful Completion

Certificates of attendance or completion will only be issued where:

• the Delegate has attended all required training sessions;
• all Course fees have been paid in full;
• any required assessments have been successfully completed;
• the Delegate has complied with these Terms and all Course requirements.

Where a Delegate does not successfully complete an assessment, Derma Medical may, at its discretion, offer a reassessment or additional training. Additional fees may apply.

Attendance at a Course does not constitute a guarantee of competency, accreditation, employment or professional registration.

Certificates remain the property of Derma Medical until all outstanding fees have been paid.

Derma Medical reserves the right to withhold or withdraw certificates where they have been issued in error, obtained fraudulently or where material breaches of these Terms have occurred.

16. Level 7 Qualifications

Additional terms apply to all Level 7 qualifications.

Delegates are responsible for completing all academic, practical and portfolio requirements within the timescales specified by the awarding organisation or Derma Medical.

Where supervised treatment days form part of the qualification:

• attendance on the allocated dates is mandatory;
• missed supervised treatment days may incur an additional fee;
• alternative dates cannot be guaranteed.

Where a Delegate fails an assessment, reassessment opportunities may be available subject to the requirements of the awarding organisation and payment of any applicable fees.

Failure to complete the qualification within the permitted timeframe may require re-enrolment or payment of additional tuition fees.

Where an awarding organisation changes its requirements, Derma Medical reserves the right to amend programme delivery in order to maintain compliance.

17. Online Learning (DermaHub)

Access to DermaHub is provided solely for the personal educational use of the registered Delegate.

Some courses grant access for twelve (12) months from the date of purchase. Login credentials are personal and must not be shared.

Delegates must not:

• permit another person to use their account;
• copy, reproduce or download Course content other than where expressly permitted;
• upload content to third-party platforms;
• distribute Course materials;
• sell or licence any Course content;
• attempt to circumvent security measures.

Derma Medical reserves the right to suspend or terminate access where misuse is suspected.

Access periods are fixed and cannot be extended except at Derma Medical’s discretion.

Unless required by law, fees paid for digital learning products are non-refundable once access has commenced.

Derma Medical may update or improve online content periodically without prior notice.

18. Intellectual Property

All intellectual property rights in our Courses and Training Materials remain the property of Derma Medical or its licensors.

This includes, without limitation:

• course manuals;
• presentations;
• videos;
• online modules;
• clinical protocols;
• photographs;
• graphics;
• assessments;
• branding;
• logos;
• teaching methods.

Delegates are granted a limited, non-exclusive, non-transferable licence to use Training Materials solely for their own personal learning.

Except where expressly authorised in writing, Delegates must not:

• reproduce;
• modify;
• translate;
• publish;
• distribute;
• sell;
• licence;
• commercially exploit;
• copy substantial parts of;
• create derivative works from,

any Training Materials.

Nothing in these Terms transfers ownership of any intellectual property rights to a Delegate.

19. Artificial Intelligence and Automated Systems

To protect Derma Medical’s intellectual property and educational content, Delegates must not use any Training Materials, videos, assessments or online content to:

• train or develop artificial intelligence models;
• populate large language models;
• create automated educational systems;
• generate competing training materials;
• build datasets for commercial machine learning purposes.

Delegates must not upload substantial portions of Derma Medical’s proprietary content into publicly available AI platforms where doing so would disclose confidential or copyrighted material.

This clause does not prevent Delegates from using general-purpose AI tools to assist with their own personal learning, provided Derma Medical’s confidential or copyrighted materials are not reproduced or shared in breach of these Terms.

20. Photography, Video Recording and Social Media

Photography or video recording during Courses is not permitted unless expressly authorised by the trainer.

No Delegate may photograph or record:

• live patient treatments;
• patient models;
• confidential clinical discussions;
• assessment materials;
• proprietary teaching materials,

without prior written permission.

Derma Medical may take photographs or videos during Courses for marketing, educational or promotional purposes.

Where images clearly identify an individual Delegate, we will seek appropriate consent where required by applicable data protection legislation.

Delegates who do not wish to appear in promotional materials should notify Derma Medical before or during the Course.

Where reasonably practicable, we will respect such requests.

Nothing in this clause affects any rights under applicable data protection legislation.

Delegates remain responsible for ensuring that any content they publish on social media:

• is accurate;
• is lawful;
• does not breach patient confidentiality;
• does not infringe intellectual property rights;
• does not damage the reputation of Derma Medical.

21. Confidentiality

During training, Delegates may receive confidential information relating to:

• patients;
• models;
• clinical techniques;
• business operations;
• Course content;
• fellow Delegates.

Delegates agree to keep such information confidential and not disclose it to any third party except where required by law.

Confidentiality obligations continue after completion of the Course.

Nothing in this clause prevents disclosure where required by a court, regulator or other legal authority.

22. Data Protection

Derma Medical processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our Privacy Policy.

Personal information collected during booking and training may be used for purposes including:

• administering bookings;
• delivering Courses;
• issuing certificates;
• maintaining training records;
• complying with legal obligations;
• quality assurance;
• communicating with Delegates regarding their training.

Further information regarding how personal data is processed is available in our Privacy Policy published on our Website.

23. Complaints Procedure

Derma Medical is committed to delivering high-quality education and customer service. If a Delegate is dissatisfied with any aspect of a Course or our services, we encourage them to raise the matter promptly so that we have the opportunity to resolve it.

Where possible, concerns should first be raised with the trainer or a member of the Derma Medical team during the Course.

If the matter cannot be resolved at the time, a formal complaint should be submitted in writing to Derma Medical within these guidelines – https://dermamedical.co.uk/complaints-procedure/

24. Limitation of Liability

Nothing in these Terms excludes or limits Derma Medical’s liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot lawfully be excluded or limited under applicable law.

Subject to the above, Derma Medical shall not be liable for any indirect, incidental, special or consequential loss arising from or in connection with a booking or Course, including but not limited to:

• loss of profits;
• loss of business;
• loss of earnings;
• loss of opportunity;
• loss of goodwill; or
• anticipated savings.

To the fullest extent permitted by law, Derma Medical’s total liability arising out of or in connection with any booking or Course shall not exceed the total amount paid by the Delegate for the relevant Course.

Delegates acknowledge that:

• aesthetic medicine involves practical clinical skills that require ongoing development and professional judgement;
• completion of a Course does not guarantee clinical competence or treatment outcomes; and
• Delegates remain solely responsible for the treatment they provide after completing a Course.

Nothing in these Terms limits any rights available to consumers under applicable legislation.

25. Force Majeure

Derma Medical shall not be liable for any delay, postponement or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

• severe weather;
• flooding;
• fire;
• pandemic or epidemic;
• public health emergencies;
• government restrictions;
• war;
• terrorism;
• civil unrest;
• industrial action;
• power outages;
• cyber attacks;
• internet or telecommunications failures;
• venue closures;
• trainer illness;
• interruption to transport services; or
• the unavailability of patient models for reasons outside our reasonable control.

Where reasonably practicable, Derma Medical will make reasonable efforts to rearrange the affected Course or provide an alternative date.

26. Equality, Diversity and Professional Standards

Derma Medical is committed to providing an inclusive, respectful and professional learning environment.

We do not tolerate discrimination, harassment, bullying or victimisation on the grounds of any protected characteristic under the Equality Act 2010 or on any other unlawful basis.

Delegates are expected to contribute to a respectful learning environment and comply with all applicable professional standards.

Failure to do so may result in removal from a Course in accordance with these Terms.

27. Changes to Courses and These Terms

Derma Medical continually reviews and develops its educational programmes.

We reserve the right to make reasonable changes to:

• Course content;
• learning outcomes;
• training methods;
• trainers;
• assessment methods;
• venues;
• Course schedules,

where such changes do not materially reduce the overall quality or learning objectives of the Course.

We may also update these Terms from time to time to reflect changes in:

• legislation;
• regulatory requirements;
• business operations; or
• the services we provide.

The version of the Terms applicable to a Delegate’s booking will generally be the version in force on the date the booking is confirmed, unless a change is required by law or is to the Delegate’s benefit.
The latest version of these Terms will always be available on our Website.

28. General Provisions

Entire Agreement
These Terms, together with any documents expressly referred to within them, constitute the entire agreement between Derma Medical and the Delegate in relation to the booking.

Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver
Failure by Derma Medical to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights.

Assignment
Delegates may not assign or transfer their rights or obligations under these Terms without Derma Medical’s prior written consent.
Derma Medical may assign or transfer its rights and obligations where this does not adversely affect the Delegate’s rights.

Third Party Rights
No person other than Derma Medical and the Delegate shall have any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise.

29. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising from these Terms, except where applicable consumer law provides otherwise.

Contact Details

Questions relating to these Terms or any booking should be directed to:

Derma Medical Limited
Email: info@dermamedical.co.uk
Telephone: +44 (0)161 850 2491
Website: www.dermamedical.co.uk